Refund & Cancellation Policy

Prepaid Payments

All payments on SchoolJi are prepaid. Subscription fees and any other charges are collected in full, online, before the service or plan period begins.

No Refunds

Because payments are prepaid and the service is activated immediately, all payments are final and non-refundable. We do not offer refunds, pro-rated refunds or credits through the app for unused time, early cancellation, or a change of mind.

Cancellation

You may stop using SchoolJi or choose not to renew at any time. Your plan stays active until the end of the period you have already paid for, and you will not be charged again unless you renew. Cancelling does not entitle you to a refund of the current period.

Payment Disputes & Failed Transactions

If you believe you were charged incorrectly, for example you were charged twice for the same payment, or the amount was debited but your plan was not activated, please contact us. We will verify the transaction with our payment partner and, where an error on our side or a duplicate charge is confirmed, correct it by activating your plan or returning the excess amount to your original payment method. Refunds approved this way are typically completed within 5-7 business days, depending on your bank.

Amounts debited for a failed transaction are normally reversed automatically by your bank or the payment provider within 5-7 business days.

Contact Us for Support

To raise a payment dispute, call us on +917906734736 or write to [email protected]. Please keep your registered phone number, school name, payment date and transaction ID ready so we can resolve your request quickly. See our Contact Us page for support hours.